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patron_correspondence [2015/10/14 15:00]
ca1a added email templates section and content |
patron_correspondence [2025/05/20 14:56] (current)
fl1a |
| ===== Patron Correspondence ===== | ===== Patron Correspondence ===== |
| | ====Applicant Letters==== |
| | * {{::new_patron_declined_service.doc|Applicant not interested in service at this time, returning application (CA1A)}} |
| | * {{:new_patron_first_letter.doc|Applicant unreachable by phone, please contact (CA1A)}} |
| | * {{::new_patron_final_letter.doc|Applicant unreachable by phone or mail, returning application (CA1A)}} |
| | * {{::returning_incomplete_application.doc|Applicant unreachable by phone, application incomplete (CA1A)}} |
| | |
| ====Welcome Letters==== | ====Welcome Letters==== |
| * {{::what_s_inside_the_welcome_packet.docx|What's Inside the Welcome Packet (MI1B)}} | * {{ :welcome_letter_bard_only_.docx |}} (MI1B) |
| * {{::bard_welcome_packet_instructions_current_.docx|BARD Welcome Packet Instructions (MI1B)}} | * {{ :welcome_letter_digital_books_.docx |}} (MI1B) |
| * {{::wlbpd_welcome_letter_current_.doc|Welcome Letter (MI1B)}} | * {{ :welcome_letter_large_print_.docx |}} (MI1B) |
| * {{::welcomeletter_revised_2012.doc|Welcome Letter (NH1A)}} | * {{::welcomeletter_revised_2012.doc|Welcome Letter (NH1A)}} |
| | * {{::new_patron_info_sheet.doc|New Patron Info Sheet (CA1A)}} |
| |
| ====Machine Letters==== | ====Machine Letters==== |
| * {{:cassette_retrieval_letter_mi1m_.doc|Cassette Machine Retrieval Letter (MI1M)}} | * {{ :digital_retrieval_letter_generic.docx |}} (MI1M) |
| * {{:digital_machine_retrieval_letter_mi1m_.doc|Digital Machine Retrieval Letter (MI1M)}} | * {{ :digital_retrieval_letter_inactive.docx |}} (MI1M) |
| * {{::dtbm_letter_current_.docx|DTBM Introduction Letter (MI1B)}} | |
| * {{::machine_retrieval_letter_current_.doc|Machine Retrieval Letter (MI1B)}} | |
| * {{::rc_player_retrieval_2014.docx|RC Player Retrieval Letter (NH1A)}} | * {{::rc_player_retrieval_2014.docx|RC Player Retrieval Letter (NH1A)}} |
| * {{::welcome_letter.doc|Welcome to Digital Player (NH1A)}} | * {{::welcome_letter.doc|Welcome to Digital Player (NH1A)}} |
| | * {{ ::machine_return_sheet_yellow_rev_2017.doc |Machine Return Letter in Box (CA1A)}} |
| | * {{::bard_flyer.doc|BARD Flyer}} & {{::bard_mobile_flyer2.doc|BARD Mobile Flyer}} (CA1A) - We put this two-sided flyer about BARD into the shipping boxes for DTBMs. \\ |
| | * {{ :deceasedpatronmachinereturn.docx|Deceased Patron Machine Return Letter (MI1N)}}\\ |
| | * {{ :inactivepatronmachinereturn.docx|Inactive Patron Machine Return Letter (MI1N)}}\\ |
| | * {{ :machinereplacementreturn.docx|Machine Replacement Return Letter (MI1N)}}\\ |
| ====Overdue Letters==== | ====Overdue Letters==== |
| * {{::overdue_materials_letter.docx|Overdue Materials Letter (MI1B)}} | |
| * [[overdue_notices_me1a|Overdue Notices (ME1A)]] | * [[overdue_notices_me1a|Overdue Notices (ME1A)]] |
| * {{::overdue_postcards_wording_2014.doc|Overdue Postcards (NH1A)}} | * {{::overdue_postcards_wording_2014.doc|Overdue Postcards (NH1A)}} |
| * {{::newsletter_overdue_text.docx|Text for KLAS overdue notices: Newsletter on Cartridge (CA1A)}} | * {{::newsletter_overdue_text.docx|Text for KLAS overdue notices: Newsletter on Cartridge (CA1A)}} |
| * {{::dvs_overdue_text.docx|Text for KLAS overdue notices: Descriptive Videos (CA1A)}} | * {{::dvs_overdue_text.docx|Text for KLAS overdue notices: Descriptive Videos (CA1A)}} |
| |
| |
| ====Account Management Letters==== | ====Account Management Letters==== |
| * {{:wblpd_no_activity_for_6_months_letter.docx|No Activity for 6 Months Letter (MI1B)}} | |
| * {{::draft_1st_year_letter_2014.doc|Inactive for 12 Months Letter (CA1A)}} | * {{::draft_1st_year_letter_2014.doc|Inactive for 12 Months Letter (CA1A)}} |
| * {{::braille_year_letter_2014.doc|Inactive for 12 Months Braille sub-regional patrons Letter (CA1A)}} | * {{::braille_year_letter_2014.doc|Inactive for 12 Months Braille sub-regional patrons Letter (CA1A)}} |
| * {{::draft_2nd_year_letter_2014.doc|Inactive Second Warning (CA1A)}} | * {{::draft_2nd_year_letter_2014.doc|Inactive Second Warning (CA1A)}} |
| * {{:wlbpd_account_set_to_inactive_letter.docx|Account Set to Inactive Letter (MI1B)}} | * {{ :wlbpd_inactive_letter.docx |}} (MI1B) |
| * {{::draft_3rd_final_year_letter_2014.doc|Inactive Account Cancelled (CA1A)}} | * {{::draft_3rd_final_year_letter_2014.doc|Inactive Account Cancelled (CA1A)}} |
| * {{::back_of_letter_mailing_label.doc|Mailing Label Printed on Back of Letters (CA1A)}} | * {{::back_of_letter_mailing_label.doc|Mailing Label Printed on Back of Letters (CA1A)}} |
| * {{:wlbpd_please_contact_us_letter.docx|Contact Us Letter (MI1B)}} | * {{ :wlbpd_roi.pdf |}} (MI1B) |
| * {{::wlbpd_release_of_information_form_current_.doc|Release of Information Form (MI1B)}} | |
| * {{::school_letter_start_of_year.doc|School Letter- Start of Year (NH1A)}} | * {{::school_letter_start_of_year.doc|School Letter- Start of Year (NH1A)}} |
| * {{::schools_end_of_yr_ltr.doc|School Letter- End of Year (NH1A)}} | * {{::schools_end_of_yr_ltr.doc|School Letter- End of Year (NH1A)}} |
| | * {{::ca1a_template.doc|Talking Book Topics Order Form sent to Florida or D.C. (CA1A)}} |
| |
| ==== Email Templates ==== | ==== Email Templates ==== |
| * {{::nls_inquiry_email.doc|Response to NLS Inquiry}} | * {{::nls_inquiry_email.doc|Response to NLS Inquiry (CA1A)}} |
| * {{::bard_information.doc|Introduction to BARD}} | * {{::bard_information.doc|Introduction to BARD (CA1A)}} |
| * {{::bard_android.docx|BARD Mobile Android}} | * {{::bard_android.docx|BARD Mobile Android (CA1A)}} |
| * {{:bard_ios.docx|BARD Mobile iOS}} | * {{:bard_ios.docx|BARD Mobile iOS (CA1A)}} |
| |
| ==== Patron Manuals ==== | ==== Patron Manuals ==== |
| | {{ ::kypatron_guide_-_march_2017.doc |Kentucky Talking Book Library Patron Guide}} |
| [[http://www.library.ca.gov/services/btblhandbook.html|California's BTBL Service Patron Handbook]]\\ | |
| [[http://s1.sos.mo.gov/wolfner/publications/manual/patronmanual.asp|Wolfner Library's Patron Manual]]\\ | |
| [[http://wlbpd.aadl.org/wlbpd/request|MI1B Services Page]] | |
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