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deputy_director_for_public_services_mo1a [2012/09/28 07:54] mo1a |
deputy_director_for_public_services_mo1a [2012/09/28 07:56] mo1a |
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Public Services Supervision and Management | Public Services Supervision and Management | ||
- | • Train, supervise and evaluate Reader Advisors and support staff directly related to readers’ advisory work. | + | * • Train, supervise and evaluate Reader Advisors and support staff directly related to readers’ advisory work. |
- | • Supervises Youth Services | + | |
- | • Facilitate public services staff training and cross training. | + | |
- | • Develop and implement procedures to improve patron services. | + | |
- | • Maintain good relations with library patrons by resolving problems and ensuring patrons receive prompt and courteous service. | + | |
- | • Update and maintain a public services policy and procedure manual. | + | |
- | • Work with the National Library Service to reach, maintain, or exceed service standards. | + | |
- | • Monitor current trends and services provided by other libraries for the blind to ensure stays abreast with current services. | + | |
- | • Assist with planning, implementing, | + | |
- | • Complete annual and bi-annual NLS reports and other reports as requested by the Director and State Librarian. | + | |
- | • Work with the Director to formulate and update library policies for recommendation to the State Librarian. | + | |
- | • Work with the Director to develop strategic public services initiatives. | + | |
- | + | | |
- | Keystone Library Automation System (KLAS) | + | |
- | • KLAS administrator | + | |
- | • Serve as primary liaison to Keystone for KLAS system updates. | + | |
- | • Train staff in the use of various modules of KLAS. | + | |
+ | | ||
Public Education/ | Public Education/ | ||
• Work with the Director, Special Services Librarian and other staff as appropriate to develop and implement outreach strategies. | • Work with the Director, Special Services Librarian and other staff as appropriate to develop and implement outreach strategies. | ||
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Knowledge, Skills, and Abilities: | Knowledge, Skills, and Abilities: | ||
- | • Ability to establish and maintain effective working relationships and to work closely with patrons, staff and the public in a positive manner | + | * • Ability to establish and maintain effective working relationships and to work closely with patrons, staff and the public in a positive manner |
- | • Excellent written and oral communication skills | + | |
- | • Ability to prepare written instructions and procedure manuals library operations | + | |
- | • Ability to exercise initiative and independent judgment | + | |
- | • Ability to work independently | + | |
- | • Ability to train and supervise clerical and technical staff | + | |
- | • Knowledge of online services, ebooks, and electronic information resources | + | |
- | • Ability to identify and analyze needs of patrons and to plan and implement programs which respond to those needs | + | |
- | • Ability to function effectively as a leader of or participant in work teams | + | |
- | • Ability to travel as needed for outreach. | + | |
- | • Possess strong working knowledge of library automation, Microsoft Office applications and other appropriate office computer applications | + | |
Qualifications: | Qualifications: |