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deputy_director_for_public_services_mo1a [2012/09/28 07:54]
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deputy_director_for_public_services_mo1a [2012/09/28 07:56]
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 Public Services Supervision and Management Public Services Supervision and Management
-• Train, supervise and evaluate Reader Advisors and support staff directly related to readers’ advisory work.  +  * • Train, supervise and evaluate Reader Advisors and support staff directly related to readers’ advisory work.  
-• Supervises Youth Services  and Special Services Librarians +  • Supervises Youth Services  and Special Services Librarians 
-• Facilitate public services staff training and cross training. +  • Facilitate public services staff training and cross training. 
-• Develop and implement procedures to improve patron services. +  • Develop and implement procedures to improve patron services. 
-• Maintain good relations with library patrons by resolving problems and ensuring patrons receive prompt and courteous service. +  • Maintain good relations with library patrons by resolving problems and ensuring patrons receive prompt and courteous service. 
-• Update and maintain a public services policy and procedure manual. +  • Update and maintain a public services policy and procedure manual. 
-• Work with the National Library Service to reach, maintain, or exceed service standards. +  • Work with the National Library Service to reach, maintain, or exceed service standards. 
-• Monitor current trends and services provided by other libraries for the blind to ensure stays abreast with current services. +  • Monitor current trends and services provided by other libraries for the blind to ensure stays abreast with current services. 
-• Assist with planning, implementing, and maintaining the library’s public services such as recommended reading lists, Braille and Audio Reading Downloads (BARD) administration, Newsline, Missouri digital book downloads (SHELF), descriptive DVDs, activity kits, and other services.  +  • Assist with planning, implementing, and maintaining the library’s public services such as recommended reading lists, Braille and Audio Reading Downloads (BARD) administration, Newsline, Missouri digital book downloads (SHELF), descriptive DVDs, activity kits, and other services.  
-• Complete annual and bi-annual NLS reports and other reports as requested by the Director and State Librarian. +  • Complete annual and bi-annual NLS reports and other reports as requested by the Director and State Librarian. 
-• Work with the Director to formulate and update library policies for recommendation to the State Librarian. +  • Work with the Director to formulate and update library policies for recommendation to the State Librarian. 
-• Work with the Director to develop strategic public services initiatives. +  • Work with the Director to develop strategic public services initiatives. 
- +   
-Keystone Library Automation System (KLAS) +  Keystone Library Automation System (KLAS) 
-• KLAS administrator +  • KLAS administrator 
-• Serve as primary liaison to Keystone for KLAS system updates. +  • Serve as primary liaison to Keystone for KLAS system updates. 
-• Train staff in the use of various modules of KLAS. +  • Train staff in the use of various modules of KLAS. 
 +  
 Public Education/Outreach Public Education/Outreach
 • Work with the Director, Special Services Librarian and other staff as appropriate to develop and implement outreach strategies. • Work with the Director, Special Services Librarian and other staff as appropriate to develop and implement outreach strategies.
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 Knowledge, Skills, and Abilities: Knowledge, Skills, and Abilities:
-• Ability to establish and maintain effective working relationships and to work closely with patrons, staff and the public in a positive manner +  * • Ability to establish and maintain effective working relationships and to work closely with patrons, staff and the public in a positive manner 
-• Excellent written and oral communication skills +  • Excellent written and oral communication skills 
-• Ability to prepare written instructions and procedure manuals library operations +  • Ability to prepare written instructions and procedure manuals library operations 
-• Ability to exercise initiative and independent judgment +  • Ability to exercise initiative and independent judgment 
-• Ability to work independently  +  • Ability to work independently  
-• Ability to train and supervise clerical and technical staff  +  • Ability to train and supervise clerical and technical staff  
-• Knowledge of online services, ebooks, and electronic information resources +  • Knowledge of online services, ebooks, and electronic information resources 
-• Ability to identify and analyze needs of patrons and to plan and implement programs which respond to those needs +  • Ability to identify and analyze needs of patrons and to plan and implement programs which respond to those needs 
-• Ability to function effectively as a leader of or participant in work teams +  • Ability to function effectively as a leader of or participant in work teams 
-• Ability to travel as needed for outreach. +  • Ability to travel as needed for outreach. 
-• Possess strong working knowledge of library automation, Microsoft Office applications and other appropriate office computer applications+  • Possess strong working knowledge of library automation, Microsoft Office applications and other appropriate office computer applications
  
 Qualifications: Qualifications:
deputy_director_for_public_services_mo1a.txt · Last modified: 2013/04/08 15:27 by admin